Privacy Policy
PetCreations respects your privacy and is committed to processing your personal data in accordance with applicable data protection legislation.
1. Data Controller
The controller responsible for the processing of personal data is:
Stylianos Vasilakis – PetCreations
5 Konstantinou Karamanli Street
17341 Agios Dimitrios, Attica, Greece
Email: info@petcreations.gr
Telephone: +30 210 9710335
2. Personal Data We Collect
Depending on how you use our online store, we may collect information such as:
• Full name
• Shipping and billing address
• Email address and telephone number
• Order and purchase information
• Customer account information
• Messages and information submitted through our contact forms
• Information provided for custom-made products, such as measurements, information about your pet and photographs you choose to send us
• Technical data necessary for the operation and security of the online store.
PetCreations does not store your full payment card details. Card payments are processed through the relevant payment provider.
3. How We Use Your Personal Data
We may use your personal data for:
• Processing and delivering your orders
• Managing payments and refunds
• Providing customer support
• Communicating with you regarding an order or request
• Creating and managing your customer account
• Processing requests for custom-made products
• Complying with tax, accounting and other legal obligations
• Maintaining the security and proper operation of our online store.
4. Legal Basis for Processing
Depending on the circumstances, we process personal data when it is necessary for the performance of a contract or to take steps before entering into a contract, to comply with a legal obligation, on the basis of legitimate interests where permitted, or on the basis of your consent where consent is required.
5. Sharing Personal Data
Where necessary to process an order or provide our services, relevant personal data may be shared with service providers such as:
• Payment providers
• Banks, where necessary
• Shipping and delivery providers
• Website hosting and technical support providers
• Accountants or other professional service providers, where necessary
• Public authorities where disclosure is required by law.
These parties receive only the information necessary to provide the relevant service.
6. Data Retention
We retain personal data only for as long as necessary for the purposes for which it was collected and for as long as required by applicable tax, accounting or other legal obligations.
7. Your Rights
Under applicable data protection law, where relevant, you may request access to your personal data, correction of inaccurate data, erasure, restriction of processing, data portability or object to certain processing.
Where processing is based on your consent, you may withdraw your consent at any time without affecting the lawfulness of processing carried out before its withdrawal.
To exercise your rights, please contact us at info@petcreations.gr.
You also have the right to lodge a complaint with the competent data protection supervisory authority.
8. Data Security
We take appropriate technical and organisational measures to protect personal data against unauthorised access, loss, alteration or unauthorised disclosure.
9. Cookies
Our online store uses cookies that are necessary for its operation. Detailed information about cookies and the available choices will be provided on our separate Cookie Policy page.
10. Changes to this Privacy Policy
We may update this Privacy Policy when the operation of our online store changes or when required by applicable legislation.
11. Contact
For any questions regarding the protection of your personal data, please contact:
PetCreations
Email: info@petcreations.gr
Telephone: +30 210 9710335